After a long flight the hotel front desk is your first real-life English test. A smooth check-in conversation saves time, avoids mix-ups, and sets a friendly tone for your stay. This scenario page walks you through typical questions, a model dialogue, and quick drills you can finish in five minutes.

Context

• Setting: Reception desk of a mid‑range city hotel
• Goal: Confirm reservation, request preferred room, receive key card
• Typical Length: 2–3 minutes
• Tone: Polite, cooperative, concise

Sample Dialogue

Guest: Hello, I have a reservation under Lee for two nights.
Clerk: Welcome, Ms Lee. May I see your passport and a credit card for incidentals?
Guest: Certainly. Here they are. Could I have a room with a city view?
Clerk: We do have a deluxe room overlooking the skyline. There’s a $20 per‑night upgrade fee. Would that be all right?
Guest: Yes, that’s fine. Also, is breakfast included?
Clerk: Breakfast is served from 7 a.m. to 10 a.m. on the second floor. Here is your key card; checkout is noon on Friday. Enjoy your stay!
Guest: Thank you very much.

Key Vocabulary & Phrases

PhraseMeaningExampleReservationPre‑booked roomI have a reservation under Smith.IncidentalsExtra charges (mini‑bar, etc.)A credit card is needed for incidentals.Upgrade feeExtra cost for better roomThe suite has a $40 upgrade fee.Key cardElectronic room keyYour key card also operates the elevator.CheckoutOfficial departure timeCheckout is at noon.

Quick Practice Drills

1. Yes/No Speed Round (2 min) — Accept or decline upgrades, late checkout, or breakfast add‑ons instantly.
2. Error Hunt (3 min) — Record the full dialogue, run it through voice‑typing, fix misheard words, rerecord to reach 95 % accuracy.
3. Reverse Roles (2 min) — Play the clerk, ask for ID, payment, and room preference. Add one extra offer (spa access, welcome drink).

FAQ

Can I refuse an upgrade politely?
Thanks for the offer, but I’ll stick with my original room.

What if I forget the word “incidentals”?
Use a paraphrase like “extra charges” or “deposit for extras.” Staff will understand.

Should I tip the clerk?
In most countries tipping the front desk is not expected; a smile and “thanks” is enough.