Renting a car abroad gives you freedom but adds a layer of English paperwork. From choosing insurance to checking for scratches, clear questions prevent surprise fees and confusion at the drop‑off counter. Practise this car‑rental dialogue before you pick up the keys.

Context

• Setting: Airport or city car‑rental desk
• Goal: Confirm reservation, choose insurance, inspect vehicle, understand fuel policy
• Typical Length: 4–6 minutes
• Tone: Professional, detail‑oriented

Sample Dialogue

Agent: Welcome to FastDrive. Do you have a reservation?
Customer: Yes, under Jordan Lee. A compact car for three days.
Agent: Found it. Would you like to add full‑coverage insurance?
Customer: What does it cover, and how much does it cost?
Agent: It covers all damage with zero deductible and is $18 per day.
Customer: I’ll take it. Also, is it a full‑to‑full fuel policy?
Agent: Exactly. Return the tank full to avoid a refuelling fee.
Customer: Great. Can we check the car for scratches together?
Agent: Of course. Please sign here, and I’ll note any existing damage.
Customer: Thanks. One last question: does the car have built‑in GPS?
Agent: Yes, it’s included. Your car is in slot B12. Enjoy your trip!

Key Vocabulary & Phrases

Compact / economy car — small rental category
Full‑coverage insurance — zero‑deductible damage waiver
Deductible / excess — amount you pay before insurance covers
Full‑to‑full fuel policy — pick up and return with full tank
Refuelling fee — charge if tank is not full
Existing damage — scratches or dents already on vehicle

Quick Practice Drills

1. Insurance Decision (2 min) — Agent offers three insurance tiers; choose one and explain why.
2. Scratch Check (3 min) — Describe two imaginary dents; ask agent to note them.
3. Fuel Reminder (2 min) — Agent states fuel policy; repeat back and confirm understanding.